Consider the choice of an insurance provider similar to finding a life-partner. Creating a reliable relationship with your insurer is vital, so that any problems you might have can be resolved swiftly. The cost of inadequate insurance is high, therefore randomly selecting the first that you come across isn’t always the best way to go.
It is recommended to carry out some personal research to see which one from the many options available in Malta fits your criteria. We’ve listed some things to watch out for when making your selection.
ANOTHER POLICY MIGHT BE BETTER FOR YOUR NEEDS
Life is full of changes and your insurance requirements will shift according to what you might be going through; whether that is an upgrade to your home, a car change or upcoming travel trips.
Don’t just scan a policy – get into the nitty gritty of its details and don’t let a slight change in price discourage you.
CUSTOMER SERVICE IS AS VITAL AS THE POLICY ITSELF
It is important to pay attention to the quality of communication, especially in terms of response times.
It happens to many of us… years go by without having to deal with your insurance provider and then in the span of a couple of months, multiple issues start occurring periodically. We understand that the reason why you call your insurance provider is when trouble hits, and the last thing you need is additional inconveniences.
Check out your insurance provider’s points of contact which you may use if you ever need immediate assistance. Make sure they reply within a timely manner through social channels such as Facebook, they have a direct telephone number to their offices and comfortable opening hours. Getting the help you need, at the right time, is crucial to reduce unnecessary anxiety.
YOU CAN’T FIND ALL THE SERVICES YOU NEED
When doing your research, don’t just focus on one insurance product, but check out all the policies an insurer can provide. This could lead to a multi-policy discount!
At Thomas Smith, you can find numerous policies under one roof; whether it is car insurance, home cover, boat policy, business coverage or a travel plan that can even extend to an annual insurance travel policy.
COMPLEX PROCESS TO GET RENEWALS, UPGRADES OR NEW POLICIES
When setting up a new policy, many people still prefer to visit the insurer’s offices to go through all the terms and requirements. However, our current lifestyles require easier services access and using technology is the best way to do it.
You can contact us straight from your phone or electronic device with your policy request or query. Our representatives gather all the information they need through a simple telephone call or email and get it all sorted in a matter of hours. No need to fight your way amongst the traffic to get here – enjoy the comfort of getting matters sorted quickly and efficiently.
Check out the Messenger chat widget on our website, which enables you to browse as much as you want and get in touch directly from the same screen.
TAKE A LOOK AT GOOGLE REVIEWS
Use technology in your favour to learn more about your chosen service provider. Head over to Facebook or Google to check out the reviews past and current customers have shared – specifically for people like you to see!
Keep in mind that these assessments are subjective to a particular person’s side of the story, so never take the final decision based on one particular review; whether it is positive or negative. Go through all of them and gauge the feeling real-life customers get from the provider’s service.